AI agents directory
AI customer service tools
AI customer service tools answer questions, help support teams respond faster and route tickets to the right people.
19 listings
AI Customer ServiceAgentforceSalesforce's platform for building and deploying autonomous AI agents across sales, service and more.Contact sales · SalesforceAI Customer ServiceBotpressPlatform for building, deploying and managing AI agents and chatbots across messaging channels.Freemium · BotpressAI Voice & AudioDeepgramSpeech AI APIs for fast speech-to-text, text-to-speech and real-time voice agents.Freemium · DeepgramAI MarketingDriftConversational marketing chat for B2B websites, now part of Salesloft.Contact sales · Salesloft (Drift)AI Customer ServiceFin by IntercomAn AI customer service agent that resolves customer questions across chat, email and other channels.Paid · IntercomAI Customer ServiceFreddy AIFreshworks' AI for customer service and IT, including AI agents, agent copilots and insights.Paid · FreshworksAI Customer ServiceGorgias AI AgentAI customer support for ecommerce brands, built into the Gorgias help desk.Paid · GorgiasAI MarketingHubSpot BreezeHubSpot's AI, including Breeze agents and copilot, across marketing, sales and service.Freemium · HubSpotAI Customer ServiceKlarna AI AssistantKlarna's AI assistant for shopping help and customer service inside the Klarna app.Free · KlarnaAI MarketingKlaviyo AIAI features in Klaviyo's email and SMS marketing platform for ecommerce, from content to predictions.Freemium · KlaviyoAI Customer ServiceKustomerA CRM-based customer service platform with AI agents and assistants for support teams.Contact sales · KustomerAI for Business OperationsLeena AIAI for employee support that answers HR and IT questions and automates service requests.Contact sales · Leena AIAI Social MediaManychatA chat automation platform for Instagram, Facebook Messenger, WhatsApp and TikTok DMs, with AI features.Freemium · ManychatAI for Business OperationsMicrosoft Copilot StudioMicrosoft's low-code platform for building custom AI agents and copilots for business.Paid · MicrosoftAI SalesSalesforce EinsteinSalesforce's AI layer for predictions, generative features and copilots across its CRM.Paid · SalesforceAI Customer ServiceSierraA conversational AI platform for enterprise customer experience agents that resolve issues end to end.Contact sales · SierraAI Customer ServiceSprinklr AIAI across Sprinklr's enterprise platform for customer service, social media, marketing and insights.Contact sales · SprinklrAI Customer ServiceVoiceflowA collaborative platform for designing, building and deploying AI chat and voice agents.Freemium · VoiceflowAI Customer ServiceZendesk AIAI agents and copilots in Zendesk for automated customer support and faster agent replies.Paid · Zendesk
Customer-facing vs agent-assist
Customer-facing AI chats directly with customers. Agent-assist AI helps your team: suggesting replies, summarizing tickets and finding answers. Many teams start with agent-assist because a person stays in control.
Quality checklist
Before going live, confirm:
- Answers are grounded in your content
- Clear handoff to people
- Tone matches your brand
- Reporting on resolution and satisfaction
- Easy to update when policies change
Frequently asked questions
How much support can AI handle?
It depends on how repetitive your questions are and the quality of your help content. Measure resolution and satisfaction in a pilot.