Gorgias AI Agent
AI customer support for ecommerce brands, built into the Gorgias help desk.
What is Gorgias AI Agent?
Gorgias is a customer support help desk built for ecommerce, especially Shopify brands. Its AI Agent answers and resolves common shopper questions, such as where an order is, return requests and product questions, using store data and your policies.
Online stores get many repetitive questions: shipping status, returns, sizing and discount codes. Gorgias connects to your store so support agents and the AI can see orders and customer history in one place.
The AI Agent can respond across channels like email and chat, perform actions such as checking order status, and follow your brand's tone and policies. It can also help with product recommendations in pre-sale conversations.
Gorgias reports on how many conversations were automated and how support affects revenue, which helps ecommerce teams justify investment.
Key features of Gorgias AI Agent
- Ecommerce AI agent: Resolves order, return and product questions.
- Store integration: Uses order and customer data from your store.
- Omnichannel help desk: Email, chat, social and more in one inbox.
- Brand voice and policies: Responses follow your guidelines.
- Revenue reporting: Connects support to sales outcomes.
What you can use Gorgias AI Agent for
- Where is my order questions
- Returns and exchanges
- Pre-sale product questions
- Peak season support coverage
Pros and considerations
Strengths
- Built specifically for ecommerce
- Deep store data integration
- Combines AI with a full help desk
Things to check
- Best fit for supported ecommerce platforms
- AI usage adds to costs
- Policies must be documented clearly
Gorgias AI Agent pricing
Paid. Gorgias offers help desk plans with AI Agent usage priced separately; check the official site for current pricing.
Who Gorgias AI Agent is best for
Ecommerce brands that want to automate repetitive shopper questions.
Independent listing by AI Agent Help, last reviewed October 2026. Features and pricing change; check the official website for the latest details. Spot something out of date? Tell us.
Frequently asked questions
Does Gorgias work with Shopify?
Yes. Gorgias is widely used with Shopify and supports other ecommerce platforms too.
Can the AI Agent process returns?
It can handle return requests following your policies and integrations.