Klarna AI Assistant
Klarna's AI assistant for shopping help and customer service inside the Klarna app.
What is Klarna AI Assistant?
Klarna, the payments and shopping company, uses an AI assistant in its app to help customers with payment questions, refunds and returns, and to help with shopping, such as finding products. It became a widely cited example of AI in customer service after its launch in 2024.
Klarna's assistant handles common customer service questions in many markets and languages, such as checking payments, managing refunds or explaining options, and hands over to human agents when needed.
On the shopping side, Klarna has used AI to help people discover and compare products within its app.
Klarna's experience is often discussed as a case study in how large companies deploy AI assistants, including the importance of keeping human support available.
Key features of Klarna AI Assistant
- Customer service help: Answers payment, refund and return questions.
- Shopping assistance: Helps discover and compare products.
- Multilingual: Supports many languages and markets.
- Human handoff: Escalates to people when needed.
What you can use Klarna AI Assistant for
- Managing Klarna payments
- Returns and refunds
- Product discovery
Pros and considerations
Strengths
- Available inside the Klarna app
- No extra cost
- Fast answers to routine questions
Things to check
- Only for Klarna customers
- Complex issues may need a person
- Availability varies by market
Klarna AI Assistant pricing
Free. The assistant is available to Klarna users at no extra cost where offered.
Who Klarna AI Assistant is best for
Klarna users who want quick help with payments and shopping.
Independent listing by AI Agent Help, last reviewed October 2026. Features and pricing change; check the official website for the latest details. Spot something out of date? Tell us.
Frequently asked questions
Can businesses buy Klarna's assistant?
No. It's Klarna's own assistant for its customers.
Can I talk to a human at Klarna?
The assistant can hand over to human support when needed.