AI company
Gorgias
Gorgias is a customer service platform designed for ecommerce stores, especially on Shopify. Its AI agent answers shopper questions and resolves common requests like order status and returns.
AI Customer ServiceAI for Business Operations
About Gorgias
Gorgias brings email, chat, social media comments and messages into one help desk connected to store data.
Agents can see orders and edit them without leaving the ticket, and the AI agent can handle routine requests automatically.
It also supports sales by answering pre-purchase questions on social media and chat.
Independent profile by AI Agent Help, last reviewed October 2026.
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Frequently asked questions
Is Gorgias for Shopify?
It is built for ecommerce and integrates closely with Shopify and other platforms.
Does Gorgias handle Instagram comments?
It can bring social comments and messages into the help desk.