- What is a UGC video ad?
- UGC (user-generated content) style videos look like a creator filmed them on a phone: natural, face to camera, vertical. They usually perform better in feeds and ads than polished commercials. Ours are made with an AI creator instead of a hired one.
- Is the person in the videos real?
- No. Each pack uses an original AI creator, the same face and the same voice in every video of your pack. The videos present your brand as a spokesperson; they are not real customer reviews. Label AI-generated content where a platform asks for it (Instagram, TikTok and Meta ads do for realistic AI video).
- What do I need to send?
- After paying you fill in a short brief in your dashboard: your brand, the product or website, the key points to say, your offer or call to action, and optionally a product photo. It takes about 2 minutes.
- Do I get photos too?
- Yes. Every pack includes photos of the same AI creator with your product: 3 with Starter, 6 with Growth and 10 with Pro. Use them for posts, Stories, ads and your website, so your photos and videos match.
- Can the creator show my real product?
- Yes. Add a photo of your product to your brief (or a link to it) and the creator holds, uses or presents it in your videos and photos. A clear photo on a plain background gives the best result.
- Can I talk to someone about special requirements?
- Yes. Every pack includes WhatsApp support at +61 420 164 102. Message us before or after ordering about your script, product, language, style or anything specific, and we'll make sure your videos match.
- How long does delivery take?
- Delivery usually takes 1 to 7 hours after your payment and brief. When we have a lot of orders, it can take up to 24 hours. We work fast without cutting corners on quality, and you get an email as soon as your videos are ready in your dashboard.
- Can I use the videos in paid ads?
- Yes. You can use them on your social accounts, website and in paid ads on Meta, TikTok, YouTube and Google. Follow each platform's rules for AI-generated content.
- Can I ask for changes?
- Yes. If something doesn't match your brief, reply to your delivery email within 7 days and tell us what to adjust.
- Which languages are available?
- English by default. Tell us in your brief if you want another language and we'll confirm it before production.
- Is it a subscription?
- No. Each pack is a one-time payment, securely processed by Stripe.