AI company
Freshworks
Freshworks is a business software company known for Freshdesk customer support and Freshservice IT service management. Its Freddy AI adds agents and copilots across its products.
AI Customer ServiceAI for Business Operations
About Freshworks
Freshworks serves small and mid-size businesses as well as larger companies with easy-to-use service software.
Freddy AI includes AI agents for self-service, copilots for support agents and insights for managers.
The company focuses on customer service and employee service (IT and HR).
Notable products
- Freshdesk
- Freshservice
- Freshchat
Independent profile by AI Agent Help, last reviewed October 2026.
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Frequently asked questions
What is Freddy AI?
Freshworks' AI for agents, copilots and insights.
What is Freshdesk?
Freshworks' customer support help desk.